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✈️ WhatsApp Business Setup & Messaging Guide

Welcome to the future of client communication for travel agencies! The Pace Messenger platform allows your travel agency to connect directly with your customers on WhatsApp at scale.

This documentation will guide you through what the platform can do, the mandatory Meta (Facebook) setup, and how your team will use the platform day-to-day.

🌟 What You Can Do With This Platform​

Once configured, your team can ditch the physical mobile phones and use this unified platform to:

  1. Connect Official Numbers: Hook up your agency's official phone numbers directly to the WhatsApp Cloud API.
  2. Create Approved Templates: Draft rich messages with images, documents, and interactive buttons (e.g., "Tap to View Itinerary", "Confirm Flight").
  3. Send 1-on-1 Messages: Chat directly with travelers in real-time.
  4. Launch Bulk Campaigns: Send seasonal promotions (e.g., "Summer Europe Packages") to hundreds or thousands of clients simultaneously.

:::danger The Phone Number Rule The phone number you use for this platform cannot be actively running on the standard WhatsApp or WhatsApp Business mobile apps. You must delete the WhatsApp account off the physical phone before linking the number to the Cloud API. :::