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🛠️ Phase 1: Meta Portal Configuration

To protect users from spam, Meta (the parent company of WhatsApp) requires a strict verification process. Before touching the Pace Messenger platform, your agency's administrator must complete the following steps on the Meta Business portal.

:::info Meta Business Suite Link All actions in this section take place at: business.facebook.com :::

1. Verify Your Business​

Ensure your Meta Business Manager is legally verified. This removes messaging limits and is required if you want to apply for the official "Green Checkmark."

Meta Business Verification

2. Create a WhatsApp Business Account (WABA)​

Inside your Meta Business Settings, navigate to the WhatsApp accounts section to create a WABA and attach your dedicated phone number.

Create WABA

3. Add a Payment Method​

Meta charges a small fee per conversation (categorized by marketing vs. utility). A credit card must be attached to your WABA directly in the Meta portal to ensure messages send successfully.

Meta Billing

4. Generate Access Credentials​

To connect Meta to the Pace Messenger platform, you need three specific credentials:

  1. Permanent Access Token (Generated via a "System User")
  2. Phone Number ID
  3. WABA ID
[Insert Video: Generating Meta Access Tokens]